Q: How can I upload music?
A: You will need to set up a PayPal account first to get paid when you sell a song. We recommed to set up a Micro Payment account, micropayments.paypal-labs.com Once the account is set up then set up your GospelsAliveMusic account using the email you set up pay pal with.

Q: Can I specify where a track is downloaded?
A: Once you have purchased the tracks they will be available for download. Highlight the track that you would like to download and click the "Download Purchased Track" button. A dialog box may appear that allows you to select a folder on your hard drive where you would like your song saved.

It is possible, however, that your browser will automatically save the song to your "My Music" folder or your default media player's library folder. You can always move the song to another folder once it has successfully downloaded.

Q: How do I find the tracks that I downloaded?
A: If you have purchased the track, the entire line that the track is on is italicized in the store. If you do not remember where you saved it on your hard drive, follow the steps listed here to locate it.

Q: How do I purchase and download a song?
A: Simply check the box to the left of the price of each track that you would like to purchase, and click the "Check Out" button.

If you do not already have one, you will be required to create a GospelsAlive Music account. You will then be directed to setup which method you would like to use to pay for your GA Music music purchases, either by credit card or through a pre-funded PayPal account. Once you have your GA Music account, you will be able to purchase and download songs available for sale in any GA Music store.

You will have one final opportunity to review your order and then simply click "Place Order" to purchase the song and initiate the download process.

Q: There is no preview clip available for the track.
A: Currently there are not preview clips available for tracks that are less than one minute in length. We are working on smarter ways to create preview clips for tracks with shorter duration - we know to it helps to preview tracks before you buy.

Q: How can I pay for my purchases?
A: Currently we accept credit cards and pre-funded PayPal accounts for payments.

Q: Do I need to create an account to purchase a song?
A: You are required to create a GA Music account before you can make a music purchase from GA Music.

Once you have created your account, you will simply need to log in (if you are not already) using your GA Music Account email address and password to purchase additional songs.

Q: Do I have to sign up for a PayPal account to purchase music?
A: No, you don’t need a PayPal account to purchase music; you can setup your GA Music account with a credit card. You still can sign up

Check your Recycle Bin/Trash

Another place to look for errant music files is in your Recycle Bin (Windows) or the Trash (Mac). Hey, you never know! If you find them there, just right-click on them and click “Restore,” or just drag and drop them in your music folder.

Those music files still elusive?

If you have a backup, you may use that to replace your songs. If a backup is not available, the music may be lost, in which case you would need to purchase replacement music.

We suggest that you backup your music (as you do with your documents) to prevent this regrettable situation from happening.

Q:What do I do if a track I purchased did not download successfully?
A: If your GA Music account is setup with a payment method through a PayPal account, we first suggest that you log in to your PayPal account (www.paypal.com) and check in the History tab to confirm that you have been charged for the transaction. If you do not see the charge in your Purchase History, your purchase did not go through. You will need to click "Check Out" again to purchase the song.


If you have been charged for the purchase, then follow the instructions above to see if you can locate the downloaded music on your computer.

If you still cannot find your tracks on your computer, or if your download has timed out:

1. Go to http://www.gospelsalive.com and enter your Music Buyer account login details.
2. If you have a Consumer account and an Artist account, click on the Consumer account button.
3. Click on the "Transaction History" button (on the left side of the page).
4. Click on the name of a track to download it again! If your browser asks you if you would like to open the file or save to disk, make sure to select "save to disk."

Q: Can I copy my music to a CD?
A: Yes, you can copy it to a CD. If the music you purchased is encoded in mp3 format, you can copy it to a CD as many times as you wish. However, if the music is encoded in wma format, you can only copy it to a CD a limited number of times. You can tell how a track is encoded by looking at the filename. Track names ending with .mp3 are mp3 encoded tracks, while those ending with .wma are wma encoded tracks.

Q: Can I transfer the downloaded songs to a different computer?
A: Yes you can transfer the downloaded song to a different computer.

Q: Can I play downloaded songs on my iPod?
A: Yes, if the tracks are encoded in mp3 format, you should be able to add them to your iTunes library and transfer to your iPod. If the tracks however are encoded in wma format, then you will not be able to add them into your iTunes library nor transfer them to your iPod. You can tell how a track is encoded by looking at the filename. Track names ending with .mp3 are mp3 encoded tracks, while those ending with .wma are wma encoded tracks.

Q:Can I play downloaded tracks while offline?
A: Yes. Once a track is successfully downloaded to your computer you can listen to it offline in exactly the same way that you listen to downloaded music when you are online.